"Ember Trail" Cribbage Board

Shipping Policy

Each item is handcrafted with care and packaged to arrive safely at your door.

Processing Time

Ready-to-ship items are typically packaged and shipped within 2-5 business days after payment is received.

Shipping

Orders are shipped with tracked service whenever available. Once your order has been shipped, you will receive tracking information (if applicable).

Shipping times vary depending on your location. Once your package has been dispatched, delivery timelines are determined by the carrier.

Shipping is currently available within Canada only.

Shipping Costs

We offer simple, quantity-based flat-rate shipping across Canada!

• 1 item -- $25

• 2 items -- $35

• 3 or more items -- $45

Shipping is calculated automatically at checkout based on the number of items in your order.

Local Pickup

Free local pickup is available in Saskatoon, SK. Simply select Local Pickup at checkout, and we'll arrange a convenient pickup time.

Damaged or Lost Shipments

If your order arrives damaged, please contact me within 48 hours of delivery and include photos of the packaging and the damaged item. I will work with you to resolve the issue as quickly as possible.

If your package is delayed or lost in transit, please contact me and I'll be happy to assist in working with the shipping carrier.

From my workshop to your home - thank you for supporting a small Canadian business. Every purchase means the world to me!

Debbie

My goal is for you to love your purchase. If there is an issue with your order, please reach out and I will do my best to make it right.

Ready-to-Ship Items

If you are not completely satisfied with your purchase, please contact me within 7 days of delivery. Items must be returned in their original condition. Return shipping costs are the responsibility of the buyer unless the item arrives damaged or there is an error with the order.

Custom orders

Due to the personalized nature of custom orders, custom pieces are non-refundable and non-returnable unless they arrive damaged or there is an error on my part. Photos and design details will be reviewed and approved prior to completion whenever possible.

Natural Wood Disclaimer

Wood is a natural material and each piece contains unique grain patterns, color variations, knots, and other characteristics that make it one of a kind. These natural variations are not considered defects.

Damaged in Shipping

If your item arrives damaged, please contact me within 48 hours of delivery and include photos of the packaging and damage so I can work with you to resolve the issue.

Custom Orders

Looking for something made just for you? Maybe an "out of stock" item has caught your eye and you are interested in one like it? I'd love to help bring your idea to life.

Whether you're celebrating a wedding, anniversary, housewarming, birthday, retirement, thank-you gift for your client, or simply looking for the perfect piece for your own home, I create custom boards designed with your vision in mind.

The Process

Every custom order begins with a conversation. We'll discuss:

• Size and style

• Wood species (based on availability)

• Design preferences

• Intended use

• Pricing

I'll work with you to create a piece that's both beautiful and functional.

Payment

Custom orders require full payment before work begins. Once the design, size, wood species, pricing and estimated completion time are confirmed, payment will be requested and work will begin once payment is received.

Timing

Each custom piece is handcrafted one at a time. Completion times vary depending on the project and current workload, but I'll provide an estimated timeline when your order is confirmed.

A Note About Natural Wood

Wood is a natural material, so every piece will have its own unique grain, colour, and character. These natural variations are what make each board truly one of a kind.

Returns

Because custom pieces are made specifically for you, custom orders cannot be returned or refunded unless they arrive damaged or there is an error on my part.

If you have an idea you'd like to discuss, I'd love to hear from you. Let's create something uniquely yours.

Debbie